Shipping policy

Last Updated: September 30, 2026

At Casainko, we want to ensure that your shopping experience is as seamless as possible, from browsing our curated collection to receiving your order. Our shipping policy outlines the key information regarding shipping methods, costs, and delivery times.

Shipping Locations

We ship only to the contiguous United States (excluding Maine) and Washington, D.C. We do not ship to Maine, Alaska, Hawaii, U.S. territories, or international destinations. A physical street address is required; we do not ship to P.O. Boxes or APO/FPO/DPO addresses.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days after payment is confirmed. Orders are shipped during weekdays (Monday to Friday), excluding weekends and public holidays.

  • Order Confirmation: Once your order is confirmed, you will receive a shipping confirmation email along with tracking details (if available).

Shipping Methods & Delivery Times

Available delivery options are shown at checkout.

  • Economy (free on orders $50+): estimated transit time of 5–8 business days.

  • UPS® Ground and UPS® Ground Saver: rates and estimated delivery dates are calculated at checkout based on your address and package weight.

Transit times are estimates and are separate from order processing time. Available services and final charges are confirmed at checkout.

Shipping Fees

Free Economy shipping is available on orders of $50.00 or more after discounts, delivered within our shipping area (the contiguous United States, excluding Maine, and Washington, D.C.). On all orders, UPS® Ground and UPS® Ground Saver are available at the rates calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your account on our website.

Address Accuracy

To ensure timely delivery, please double-check your shipping address when completing your order. Casainko is not responsible for delays caused by incorrect or incomplete address information. If you realize you've entered the wrong shipping address, please contact us immediately at info@casainko.com to correct it before we process your order.

Undeliverable Packages

If a package is undeliverable due to an incorrect address, or if it is returned to us because of failure to collect from your local carrier, you will be responsible for reshipping fees. We will contact you to arrange reshipment or issue a store credit.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or Freight Forwarders.

  • Certain products may be subject to shipping restrictions based on size, weight, or the nature of the product. If your order contains restricted items, we will contact you directly for alternatives or a refund.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the estimated delivery date, and we will initiate an investigation with the shipping carrier. We will do our best to resolve the issue promptly.

  • Damaged Packages: If your package is damaged during shipment, please contact us immediately with photos of the damaged items and packaging. We will arrange a replacement or refund depending on the situation.

Customer Service

If you have any questions about shipping or need assistance with your order, please don’t hesitate to reach out to us:

  • Email: info@casainko.com

  • Phone: +1 888-867-5231
  • Address: Casainko, 6175 NW 167th Street, Unit G39, Hialeah, FL 33015, United States