Cancellation policy

Last Updated: September 30, 2026

This policy applies to products purchased with Subscribe & Save at casainko.com.

How your subscription works

  • Savings: new subscription orders are 10% off the regular product price.

  • Frequency: you choose delivery every 1, 2 or 3 months at checkout.

  • Automatic renewal: your subscription renews automatically and your saved payment method is charged the subscription price, plus any applicable shipping and taxes, on each billing date until you cancel. The first order is charged at checkout.

  • Shipping: each subscription order ships under our Shipping Policy. Orders of $50 or more qualify for free Economy shipping.

  • Price changes: if the price of a subscribed product changes, we will notify you by email before your next billing date. The 48-hour cancellation deadline below applies if you want to avoid your next charge.

How to cancel, skip or change

You can request cancellation at any time, with no cancellation fees or minimum number of orders. To avoid the next scheduled charge, you must cancel at least 48 hours before that charge.

  • Online: sign in to your account at casainko.com, open Subscriptions, and choose cancel, skip or change frequency.

  • By email: write to info@casainko.com with your name and order number.

To avoid the next scheduled charge, cancel online or send your cancellation request by email at least 48 hours before the scheduled charge. If you cancel less than 48 hours before that charge, the next charge and order may still be processed; cancellation will apply to subsequent renewals. Orders already charged or shipped before you cancel are handled under our Return & Refund Policy.

Failed payments

If a payment fails, we will notify you and may retry the charge. If payment cannot be completed, the subscription may be paused or cancelled.

Contact

Questions about your subscription? Email info@casainko.com or call +1 888-867-5231.