Last Updated: October 16, 2026

We want you to love every order from Casainko. Because we sell beauty, hair care, fragrance and personal care products, this policy explains what we can and cannot accept back, and how we make things right when something goes wrong.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or not what you ordered, email us at info@casainko.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or refund the purchase price of the affected item. Original shipping charges are not refundable. If we need the item back, we will send you a prepaid return label.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns or exchanges of beauty, hair care, fragrance and personal care products once they have been delivered, unless they arrived damaged, defective or incorrect. Fragrances are also classified as flammable liquids and cannot be shipped back to us by customers. Gift cards are not returnable.

Order cancellations

You can cancel an order within 1 hour of placing it by emailing info@casainko.com. After that, your order may already be in processing and we cannot guarantee a cancellation. See our Cancellation Policy for details.

Refunds

Once a refund is approved, it is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since your refund was approved, please contact us at info@casainko.com.

Contact

Questions about an order? Email info@casainko.com or call +1 888-867-5231.
Casainko, 6175 NW 167th Street, Unit G39, Hialeah, FL 33015, United States.