FAQ
Are your products authentic?
Yes. Every product we sell is authentic.
Do you sell testers?
Yes, some fragrances are sold as testers.
Where do you ship?
We ship to the contiguous United States (excluding Maine) and Washington, D.C. We do not ship to Maine, Alaska, Hawaii, U.S. territories, international addresses, P.O. Boxes or APO/FPO/DPO addresses.
How long does shipping take?
Orders are processed within 1–3 business days. Economy shipping takes an estimated 5–8 business days after processing and is free on orders of $50 or more. UPS® Ground and UPS® Ground Saver rates and delivery estimates are shown at checkout. See our Shipping Policy.
How do I track my order?
When your order ships, we email you a tracking number and link. You can also check your order status by signing in to your account.
Can I return a product?
For hygiene and safety reasons, we cannot accept returns of beauty, hair care, fragrance or personal care products once delivered. If your item arrives damaged, defective, leaking or incorrect, email us within 7 days of delivery with your order number and photos, and we will replace or refund it. See our Refund Policy.
Can I cancel my order?
Yes, within 1 hour of placing it. Cancel it from your account at casainko.com, or email info@casainko.com with your order number. See our Cancellation Policy.
When will I receive my refund?
Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.
What payment methods do you accept?
American Express, Diners Club, Discover, Mastercard, Visa, Apple Pay, Google Pay, PayPal, Shop Pay and Venmo, all through Shopify's secure checkout.
Do you sell wholesale?
Yes. Retailers and resellers can email info@casainko.com or message us on WhatsApp at +1 888-867-5231 for wholesale inquiries.
How can I contact you?
Phone: +1 888-867-5231
Email: info@casainko.com
Casainko LLC, 6175 NW 167th Street, Unit G39, Hialeah, FL 33015, United States